Ordering Online Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Shipping Info 99% of all orders ship the same day if the order is received before 2:00pm MST. All orders placed after that time are shipped the following day.
All products are 100% new factory sealed products with full manufacturers warranties.
Shipping Methods All pedals ship via US Priority Mail 2 to 3 day service or Express Mail.
All Rack Processors, Amps, Midi Controllers and Speaker Cabs ship via UPS Ground, 3-Day Select, 2nd Day Air, or Overnight Shipping.
All orders that need Overnight or 2nd Day Shipping please call us prior to purchasing to ensure we can get the package out in the time frame you need. Placing an order for the above rush shipping option does not guarantee we can ship that same day so again please contact us first.
Package Tracking is available for both USPS and UPS via our Order Tracking link at the top of our site. We update all tracking info immediately after your package has been tagged for shipping.
Shipping Damage Claims Rarely do we have problems with shipping due to the way we package our products. We use 100% new boxes purchased directly from USPS and UPS.
In case of a package being damaged we require you to save 100% of all the packing materials in order for us to file a claim properly. If you throw away the packing materials there will be no way for us to get a claim on the product and we WILL NOT be able to swap it out for you.
Return / Refund Policy NO RETURNS, OF ANY TYPE, WILL BE ACCEPTED WITHOUT A "RMA" NUMBER.
Before returning any item, you must email us for a Return Merchandise Authorization Number within 30 days of your invoice date for a Return Authorization (RMA) number.
To return an item and receive a RMA number, please email returns@tunnelvisionmusic.com for a Return Merchandise Authorization Number. Please include your order number and a reason for return with your request.
All items must be received within 7 days of issuing a RMA number. Any item not received within that time with be refused and no refund will be issued. All items must be returned freight pre-paid. No COD's will be accepted. All items must be in "new" condition, in original packaging with all documentation and accessories. Any discrepancies could result in a delay or a partial credit being issued.
All non-defective "used" returns are subject to a 25% restocking fee.
Defective items may be returned for a "same item" replacement/exchange only. If the same item is not available, TunnelVision Music.com will substitute a similar item of equal or greater value or issue a refund.
The RA number must be written on the outside of the box. All items must be sent via UPS, FedEx, U.S. Mail, or other delivery service that offers package tracking.
Items that are purchased from our Current Specials area of our site are non-returnable unless defective.
We cannot accept returns on our Talkboxes once opened.
Shipping Information Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item.
